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COVID-19 UPDATES


June 16, 2020

Thank you for your continued support of Northstar Dental. Your safety is the upmost importance to us, and we have altered our protocols in the office to ensure you and your family are always safe and taken care of.

While safety has always been a top priority for the entire team, we wanted to share the list of the protocols and personal protective equipment we have implemented to elevate our safety standards to the next level.

•  We are utilizing a thermal scanner that will be used to register the body temperature of all patients and team members prior to anyone entering the building.
•  Additionally, all team members receiving a symptom check each morning, and all and patients will be asked COVID-related questions when making an appointment, confirming an appointment, and at the time of the appointment.
•  Social Distancing
•  all patients will be asked to call/text from car for check-in. Wait in car until provider is ready to see you. This minimizes the amount of people in our facility.
•  All patients will be asked to do a Oracare rinse - an anti-viral, anti-bacterial, anti-fungal rinse
•  We have implemented a non-contact payment and appointment scheduling system which is available to all patients
•  We are cleaning and disinfecting all common areas multiple times a day
•  All patients and team members are asked to wash hands/hand sanitize upon arrival
•  The entire is team required to wear masks to ensure your safety. The team is also wearing FDA approved KN95 masks, washable jackets/gowns, and protective faceshields, and a head covering to reduce the amount of splatter on us and exposure to aerosols.
•  We have installed HEPA air filters in each of our operatories.
•  Our team thoroughly disinfects each room after every patient. We are also performing nightly disinfecting protocols with high-grade cleaning products that kills the COVID-19 virus.


These are just some of the steps and measures we’ve put in place that are above and beyond the recommended CDC and dental board guidelines, so we are confident we are doing all that we can to ensure the safety of our patients, team and community.

Stay safe, stay informed. We look forward to seeing you all soon!

In health,

Your Northstar Dental Family





Thursday, May 14, 2020

Hello Northstar Dental Family!

Being at home due to the mandated shutdown has certainly been challenging. As we reflect on how our world has changed, we recognize these changes have also had some positive effects and have allowed us the time to think about why we became dentists and dental staff members to begin with. We realize how much we enjoy what we are doing on a day to day basis, how we are impacting people’s overall health in addition to their dental health. We value the relationships we have developed with all of our patients over the years. We are committed to excellence, not just in our knowledge and our clinical skills, but to our belief in delivering a great patient experience every day! We appreciate each and every one of you in our practice and cannot wait to see you soon! With that being said, our office has re-opened on Monday, May 11th, 2020!

In addition to our already high level of sterilization and patient comfort, we have implemented many new procedures post COVID-19. Most of the protocols have been standard for us, but you may not have been aware of them. We have always followed the strict Universal Precautions of the American Dental Association. This protocol demands that asepsis and sterilization protocols for all room surfaces, equipment, instruments, etc. be treated and disinfected after every patient is seen, in every room, every day. Below is the updated protocol we will be following post COVID-19.

1. One to Three Days before your appointment we will call you to ask questions about your health and recent travels before coming into our office. We will also ask for your estimated patient portion for your appointment to limit your exposure time at our checkout area.
When you arrive for your appointment, please remain in your car and call or text us to let us know you have arrived. We will let you know when we are ready for you to come in. We are requesting that you were a mask before entering our office. We also ask that your family or friends remain in your car to minimize the number or people in the office at any given moment.

2. When you walk into our office, you will notice everybody working in our office will be wearing a mask. We will work diligently to communicate with our eyes, yet we will greatly miss giving and getting smiles. Our front staff will greet you and will take your temperature and ask a couple additional screening questions. We will have you sign a consent form before being brought to the back.

3. We will have you rinse with Oracare, which is a proven antiviral mouth rinse, before entering the operatory. During your appointment we will continue to follow the recommended OSHA guidelines that have been common place in our office from inception.
Once treatment and clerical necessities are completed, you will be escorted to the exit with your face mask on.

All these things are being done to ensure your safety while you are in our care. Also these rules are rigid, and yet necessary, it will not change our love or our devotion to you, our patient. We are quite sure that these changes will remain in place until we can test every patient coming into the office for COVID-19 or there is a vaccine developed to give us all immunity to this virus. Most of all, what you need to know is that you will be safe and well cared for at Northstar Dental.

Sincerely,
Eric Adler and the Northstar Dental Team!

SEE THIS LINK FOR CONTINUOUS UPDATES MOVING FORWARD, AND PLEASE CALL US WITH ANY QUESTIONS.
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